The transformation from product centricity to customer centricity is linked with a significant culture change within the organization. Holistically companies require new ways of thinking and acting starting with the top management.

Frank Bunge has a proven track record in Service Excellence and Customer Experience with more than 20 years of experience as Managing Director and Senior Executive to draw on.

In recent years he in particular focused on business transformation challenges in context with Digitalization. Beside his role as Managing Director of CXC International GmbH Frank Bunge establishes the focus team Customer Service Excellence as Business Partner at TCI – Transformation Consulting International GmbH using his expertise as service expert and leader in the B2B business in branches like Machine Building, Health Care and Automotive.

Frank Bunge is also a welcome moderator and speaker on service events and congresses around the world.